Safe & Sound in Lawton, OK Open now

Reviews about Safe & Sound

• ★ ★ ☆ ☆ ☆

  May 25, 2019, by Honest Broker
  The Good: 1. Seemingly Competent: - Safe & Sound (S&S) seems like a good, competent company with lots of options upfront. If you want your house completely wired with all the accompanying bells and whistles (e.g. controlling your alarm system, a security camera, and the lights from your smart phone), then S&S will make it happen. The staff seems very knowledgeable about their products and their facilities are professional. 2. Decent Product: - I ended up getting a security system package with the iPhone app. The app never failed and the alarm system worked as advertised (for the most part). The Bad: 1. No Military PCS Clause: - I’m in the military and depend on companies providing coverage under the SCRA or state provisions allowing me to cancel contracts once I PCS from the local area. It makes sense for the servicemember and is good business for S&S. - Well…S&S DOESN’T have a clause in their contracts. Instead, they told me at the time of signing that they’d release me from the contract with PCS orders. I took them at their word. They said nothing about needing a particular period of notice in order to do this, even though I asked. When it came time to cancel the service because I had PCS orders, I cancelled more than 3 weeks before my move out date and the date we agreed to terminate the alarm service. **However, on the date they disconnected the service, they charged me another monthly fee within a half hour of my service ending.** I complained to the front office and they refused to give me a refund for services unrendered and then said they needed at least 30 days notice, despite failing to communicate that. They were cordial about the disagreement and memorialized in writing that the contract was over, but felt it was okay to keep my money. In turn, I feel justified in telling any servicemember to do business elsewhere. If not, demand that the PCS clause is in your contract, which they wouldn’t allow me to do because they use a form contract. 2. Hidden Fees: - I mentioned that the alarm system worked pretty well. It did with one caveat; that is, the system went haywire about 2 months into using it. I called S&S and they promptly sent someone to check it out. It turned out that one of their components wasn’t working. When I originally contracted S&S’s services, the previous tenant had an S&S system already installed. It was literally a matter of testing the system and turning it on. Still, I had to pay an activation and installation the same as if I had never had the system installed. S&S assured me that the fees I paid covered any failure in the system. - Well…that wasn’t exactly true. They charged me to fix the problem and in Janus-fashion disavowed their previous verbal warranty. The moral of the story: have them put it in writing or go elsewhere. Conclusion: S&S isn’t a bad company, but they have issues honoring their promises. In a culture where customer service is paramount, I cannot in good conscience recommend S&S because their customer service is a giant miss. Mostly, they took money for services they never provided and then blamed the customer.